Privacy Policy

This Privacy Notice sets out details about the way we process personal data that we collect from you and others and how we may use your information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy

We are ‘Muse’ Dress Rental with company number 773418.  We are an online fashion rental platform, renting mid to up market clothing from brands and designers worldwide. This privacy policy explains how we process the personal data we collect from you on our website. If you have any questions about this privacy policy, including any requests relating to your legal rights, please contact us at hey@musedressrental.ie

1.    How do we use your personal data

1.1 We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

1.2 When you create an account with us, we will collect information including your name, email address, contact details, delivery address, password, bank details, payment details and in some cases identification, so that we can verify your identity. We collect these details to fulfil our contractual obligations to you.

1.3 We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else

1.4 When you provide us with a story or testimonial to publish on our app or website we will collect your name, story or testimonial, photo and social media handle. We will only publish your personal data with your consent.

1.5 In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We rely on our legitimate interest to improve and commercialise our business to create this anonymised data.

1.6 When you contact us with general queries, we will usually collect your name, contact details and information relating to your query, because it is in our legitimate interest to make sure we can properly respond to your query.

1.7 When we send you our news updates because you have opted-in to receive them, we rely on your consent to contact you. If you have not opted-in and we send you our news updates, we do this because of our legitimate interest to promote our business. You can unsubscribe from our updates at any time by clicking the unsubscribe link at the bottom of any of our emails.

1.8 When you connect with us on social media including on Instagram and TikTok we will collect your social media handle, name and email address under our legitimate interest to engage with you. 

1.9 We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

2. Who we share your data with

We may share your personal data with third parties for legitimate purposed such as:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

Our professional advisors including our lawyers, banks, auditors or insurers. 

Law enforcement, government and regulatory agencies or other third parties as required by applicable law or regulation.

3.    Where data is stored

We store your personal data in the EU. If we need to transfer your personal data outside of the EU, for example to one of our suppliers, we will ensure such transfer complies with applicable data protection law. Please contact us if you would like to learn more.

4.    How long we keep your data for

We will only retain your personal data for as long as we need it to fulfil the purposes for which we collected it. We may be required to keep your data for longer to comply with our legal, accounting or regulatory requirements.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

5.    Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee ‘perfect security’. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

6.         Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

7.         Shopify Services

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the services in order to provide and improve the services for you. Information you submit to the services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

8.    Your rights under Data Protection Law

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Access your personal data (also known as a “subject access request”);

correct incomplete or inaccurate information we hold about you;

ask us to erase the personal data we hold about you;

ask us to restrict our handling of your personal data;

ask us to transfer your personal data to a third party;

object to how we are using your personal data;

withdraw your consent to us handling your personal data; and

manage communication preferences.

You may exercise any of these rights where indicated on the serviced or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

9.    Changes to this policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the ‘last updated’ date and provide notice as required by applicable law.

10.     Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

11.     Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hey@musedressrental.ie. 
For the purpose of applicable data protection laws, we are the data controller of your personal information.